Frequently Asked
Questions

Our Children's Check-in module generates secure matching pickup tags and child name badges with custom medical allergy alerts. Parents check in their children via mobile web or kiosk tablet, and receive instant SMS paging alerts during service if a child needs assistance.

Yes! The Broadcast Communications module lets you send instant SMS texts or email newsletters to targeted groups (e.g. Youth Leaders, Worship Team, Choir, Board Members) or your entire church directory with automated delivery tracking.

You can upload or stream online video courses, new believer orientation classes, and Bible study series. Members complete video modules, track their progress in their personal dashboard, and receive graduation certificates.

Yes. You can stream Sunday services live directly to your church web portal and mobile app, while automatically saving recordings into a searchable sermon audio & video library with sermon notes and transcript attachments.

For multi-site churches and denominations, the Enterprise multi-campus module allows head pastors to manage multiple branch locations from a single central portal while giving campus leaders isolated administrative permissions for their local congregation.

When members register for church conferences, retreats, or paid events, Churchtell issues a digital wallet QR ticket pass. Door volunteers can scan tickets instantly using any smartphone camera for frictionless check-in.

Churchtell is an all-in-one church operating system. It provides ministries with a complete suite of tools including branded church websites, mobile web apps, member CRM, livestreaming, discipleship video courses, event ticketing, and online giving.

You can provision your church workspace in under 30 seconds! Simply pick a unique church subdomain (e.g. grace.churched.online) and our automated wizard sets up your database, site templates, and admin portal instantly.

Yes! All self-service plans support connecting custom web domains (e.g. www.yourchurch.org) with free, automated SSL encryption certificates.

Yes. The Starter plan is 100% free with no credit card required. It includes essential website pages, sermon publishing, member CRM up to 100 members, and basic digital giving.

Paid plans (Growth and Pro) include a full 14-day free trial. You can test all premium modules including SMS campaigns, HD livestreaming, and video academies with zero charge until your trial concludes.

Churchtell charges zero platform percentage fees on giving. Processing is handled directly by Stripe at standard non-profit processing rates (typically 2.2% + $0.30 per transaction), with funds deposited straight to your church bank account.

Yes. Members can log into their private web portal to view their giving history and download official IRS/tax-compliant annual giving statements with a single click.

Your church owns 100% of your data. Churchtell will never sell, rent, or commercialize your congregation's information. You can export member records, giving histories, and care notes to CSV at any time.

Yes. Pastoral care notes and prayer histories are encrypted in transit and at rest using AES-256 encryption. Role-based access controls ensure only authorized pastoral staff can view sensitive counseling records.